Returns & Exchanges

Damaged/Defective Goods - Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 21 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

We cannot accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders that fall into this category won’t be available for reshipping and will be disposed of.

Other Returns and Exchanges – The nature of some of our products makes it hard to refund orders for remorse. Please contact us as soon as possible (within 30 days of receiving the item) and we will work with you to resolve the problem as best as possible. If we issue a refund, the refund will be the price you paid, with the buyer responsible for the shipping costs back to our facilities. If an exchange is possible (such as for size discrepancies), we will send the new item at no additional cost to you.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
  2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore we reserve rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.